{Dan Roberge}
Welcome to this episode of TechTalk for Senior Care. We decided to do something a little different today. You’ll hear directly from some of our sales team about what they think of Maintenance Care. Let’s dive in!
{Phil Boone}
We can help with capital expenditures and understand if additional staffing is needed.
{Dino Roberge}
Okay, Phil, you like the software for its overall functionality. But what do you think clients like the most? You’ve worked closely with many of them over the past few years.
{Phil Boone}
I believe it’s the ease of use and the low cost. It’s all-in-one software, which sets us apart from competitors. It also gives users the freedom to have unlimited access.
{Dino Roberge}
Good points. Others on the team might have different insights. Daniel, you’ve been working with leads, conducting demos, and answering client questions. What do you think clients rely on most when they use the software?
{Daniel Persaud}
I think the biggest draw is how user-friendly and easy the software is to use. Maintenance staff have so much on their plate, and dealing with complicated software can be a deterrent. One of the most common responses I hear is how user-friendly it is.
It’s also a centralized system for tracking and managing work orders, maintenance schedules, and asset management, including inventory. That simplicity and convenience resonate with clients.
{Dino Roberge}
Excellent! Does anyone else want to share what clients have said during conversations?
{Cameron Hunsley}
I think Phil and Daniel nailed it. Since I’m often the first point of contact, I hear this a lot: “My maintenance staff is busy, so the software needs to be simple and quick.” Maintenance Care delivers on that perfectly.
{Dino Roberge}
Great points. Let’s shift gears. There are 294 CMMS software solutions across North America. What makes us stand out?
{Cameron Hunsley}
I’d say our unlimited user access is a game-changer. Everyone, from maintenance staff to management and the executive board, can use the software. It’s tiered for different access levels, making it great for top-down management.
{Phil Boone}
Our “small company” mentality also makes a difference. From start to finish, we’re involved in setting clients up for success. We provide insights from over 20 years of industry experience to help them get started on the right foot.
{Dino Roberge}
Good points, both of you. Daniel, you’ve mentioned client reactions during demos. Do you have an example?
{Daniel Persaud}
Sure! I was working with a manufacturing plant that had been using a competitor charging per user. They had many users and were spending thousands monthly. When they saw they could have unlimited users with our system for one price, they were blown away.
{Dino Roberge}
That’s a great example. Andres, as someone newer to the team, what have you noticed during your demos?
{Andres Ochoa}
The simplicity of the software stands out. Maintenance crews, especially those less tech-savvy, appreciate how easy it is to manage work orders. When I demonstrate the three simple steps to complete a task, I often get “wow” reactions.
{Dino Roberge}
Exactly! Simplicity is key. The software was designed by maintenance professionals, not Silicon Valley developers. Alex, what common issues do clients mention during your calls?
{Alex Knispel}
A lack of team organization. Documents, spreadsheets, and communication are scattered across platforms. Maintenance Care centralizes everything into one system, streamlining workflows.
{Dino Roberge}
Cameron, do you hear similar challenges?
{Cameron Hunsley}
Absolutely. Many clients rely on text messages and emails, which leads to miscommunication and lost information. Maintenance Care’s instant notifications ensure work orders go directly to the appropriate person without delays.
{Dino Roberge}
Great points. Phil, let’s wrap up with some of your favorite client reactions during demos.
{Phil Boone}
Clients love how the software simplifies processes. Whether it’s the three-step workflow or features that appeal to accounting staff, it’s always a confidence booster when they’re impressed and ready to buy on the spot.
Dino Roberge}
Love that. Excellent. Andres, what about you?
{Andres Ochoa}
Yeah, so for me it would have to be managing the work orders and the preventative maintenance all in one screen. Once you get familiarized with the software, it's just fantastic having everything right there in front of you and it's extremely easy. Again, it's a strong feature to have for maintenance crews who are maybe not as tech savvy.
{Dino Roberge}
Good point, good point. All right, Daniel, what about you? What's the main feature of the software for you?
{Daniel Persaud}
I think the main feature of the software is being mobile-friendly and having mobile capabilities. Just looking at where we're at in 2024, everybody's got a cell phone. You've literally got a computer in your pocket. Putting yourselves in a maintenance crew's shoes, they're walking everywhere.
They're not always going to be at a desktop. So having the ability to have your phone with you and manage those tasks at any time and then kind of branching off what Phil mentioned earlier, having the speech-to-text option with that as well, because we know maintenance guys get down and dirty with things at times, and you're not always typing on your phone.
So having the mobile capabilities and the ability to speak directly into the phone and record all your notes is an amazing feature for our maintenance guys.
{Dino Roberge}
Excellent. Phil?
{Phil Boone}
I will round it off seeing as all of my colleagues picked every other feature. I'll tie into the preventative maintenance as well as asset management. Just understanding warranties — we want to keep these brand-new pieces of equipment running at their maximum.
We don't want a couple of years down the road where they completely forgot to do oil changes. It's now $40,000 in the hole.
The ability to track and have all of these already predetermined coming into the system on a schedule, keeping everything in line, makes your operation run very, very smoothly.
{Dino Roberge}
Excellent. Excellent, everybody. Well, I thank you all for taking part in this. Before I leave you, I just wanted to say thank you for watching this and hope you see more of our employees because our employees are dedicated people who really like the software.
They use it as much as a maintenance person. They use it every day to do their work. So thank you all.
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